Shipping policy

Thank you for shopping with BERNARD BERNARD. Specializing in trendy and high-quality fashion apparel, our brand adheres to rigorous order fulfillment and shipping standards. We dedicate ourselves to ensuring every clothing order is precisely processed, securely packaged to safeguard fabric quality during transit, and delivered to customers in flawless condition within practical delivery schedules.

1. Order Processing Schedule

All confirmed apparel orders will undergo internal validation, quality checks and protective packaging within 1-3 business days upon order confirmation, excluding weekends and official public holidays. During peak promotional periods and high-order-volume seasons, standard processing timelines may be moderately prolonged. Our team will send instant notifications to customers if notable shipping delays occur.

2. Shipping Fees and Delivery Timeline Reference

Shipping expenses for all fashion clothing orders are calculated based on package specifications, weight and cross-border delivery destinations. All final shipping costs will be clearly displayed on the checkout page prior to payment submission, ensuring full pricing transparency for every purchase.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery periods serve only as estimated references rather than guaranteed arrival dates. Actual parcel delivery progress may be affected by courier operational backlogs, customs inspection procedures, extreme weather conditions, global logistical restrictions and local holiday arrangements of destination regions.

3. Shipment Confirmation and Tracking Updates

Once your clothing order is fully packaged and officially dispatched from our warehouse, you will receive an automated shipment confirmation email equipped with exclusive parcel tracking codes and logistics inquiry access.
Real-time tracking statuses and delivery logistics data will generally be activated and available for customer self-monitoring within 24-48 hours after the shipping carrier completes parcel pickup and system synchronization.

4. Shipping Address Accuracy Liability

Customers are required to carefully verify and confirm the completeness and accuracy of recipient shipping information during checkout. BERNARD BERNARD assumes no liability for misdelivered, lost or returned parcels caused by erroneous or incomplete address details provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne solely by the buyer.

5. In-Transit Loss and Damage Handling Rules

If your apparel parcel goes missing during international transit, please contact our customer service team within 7 days of the expected delivery date to launch a professional logistics investigation. For orders delivered with damaged garments or broken packaging due to transit collision and extrusion, please submit clear photographic proof of all damages within 48 hours of receipt. Our team will conduct comprehensive verification and deliver efficient resolution solutions.

6. Apparel Maintenance Liability Exemption

Every fashion clothing item is attached with professional fabric maintenance guidelines tailored to different textile materials, covering standardized wearing, cleaning, drying and storage methods. All apparel products must be maintained in strict accordance with official instructions. BERNARD BERNARD disclaims all liability for garment fading, shrinkage, deformation or fabric damage caused by improper maintenance, unauthorized tailoring or personal misuse.

7. International Shipping and Customs Provisions

Cross-border transportation of clothing goods may involve destination-specific import duties, customs taxes and clearance fees formulated by local authorities. All such supplementary charges are the exclusive responsibility of customers and are not included in commodity prices or standard shipping costs.

8. Official Customer Service Contact Information

For any questions or professional consultation regarding this Shipping Policy and your order logistics status, please get in touch with our after-sales team through the official channels below:
Trade Name: BERNARD BERNARD
Phone Number: +64 28 525 7754
Email: info@bernardluxe.shop
Physical Address: 172 McInnes Avenue, Te Kamo, Northland, Whangārei 0112, New Zealand